# Tenno

> AI phone answering for Irish businesses

Last updated: 2026-05-06
Site: https://tenno.ie
Legal name: Tenno Solutions
Founder: Nick Vitkovsky (Founder)
Based in: Sligo, IE
Hours: 24/7
Area served: IE
Languages: en-IE
Currency: EUR

## Contact
Email: nick@tenno.ie
Phone: +353719318606
WhatsApp: https://wa.me/353831285538
Booking: https://cal.com/tenno/30min

## What Tenno does
- AI phone answering: A dedicated Irish business number answered 24/7 by an AI receptionist. The AI greets callers, answers FAQs, qualifies enquiries, and takes messages.
- Appointment booking: The AI books, reschedules and confirms appointments directly into your Google Calendar (Starter) or Google Calendar / Outlook (Pro). Calendar updates happen automatically during the call.
- Call summaries: After every call you get a structured summary of who rang, why, and what was arranged. Starter includes SMS summaries; Pro includes WhatsApp + SMS summaries.
- Live transfer to mobile: When a caller is urgent or qualifies for a hand-off, the AI asks the caller to wait, dials your mobile, and bridges the call with a brief context summary. If you can’t pick up, the AI takes the message and texts you.
- Lead qualification: The AI runs your qualification script — service requested, budget signals, timing, contact details — and flags hot leads to you immediately.

## Plans
Active offer: Limited offer: free launch setup.

### Intro
Price: €79/month EUR. setup currently €0 (limited offer; regular price €300). 300 minutes/month (~75 calls); €0.18/min after included minutes.
Target: Smaller call volume and first AI phone line.
Detail URL: https://tenno.ie/pricing#intro
Includes:
- Dedicated Irish business number
- 300 minutes included (~75 calls)
- €0.18/min after included minutes
- SMS summary after every call
- Google Calendar booking
- Live within 48 hours
- Cancel anytime

### Starter
Price: €179/month EUR. setup currently €0 (limited offer; regular price €300). 800 minutes/month (~200 calls); €0.18/min after included minutes.
Target: Solo operators and small teams.
Detail URL: https://tenno.ie/pricing#starter
Includes:
- Dedicated Irish business number
- 800 minutes included (~200 calls)
- €0.18/min after included minutes
- SMS summary after every call
- Google Calendar booking
- Live within 48 hours
- Cancel anytime

### Pro
Price: €399/month EUR. setup currently €0 (limited offer; regular price €300). 2,500 minutes/month (~625 calls); €0.18/min after included minutes.
Target: Multi-staff salons, dental practices, busy estate agents.
Detail URL: https://tenno.ie/pricing#pro
Includes:
- Dedicated Irish business number
- 2,500 minutes included (~625 calls)
- €0.18/min after included minutes
- Live transfer to your mobile
- WhatsApp + SMS summaries
- Google Calendar + Outlook
- Booking or CRM integration included
- Custom voice and script

### Custom
Price: Priced on call. Volume pricing scoped on the call. .
Target: High-volume, multi-location, franchises, anything bespoke.
Detail URL: https://tenno.ie/pricing#custom
Includes:
- Higher monthly minute bundles
- Multiple dedicated numbers (per location)
- Routed transfers by service or location
- Bespoke integrations and workflows
- Dedicated onboarding
- Reporting dashboard
- Direct line to founder

## Policies
- First month is money-back if Tenno doesn't book at least 5 appointments.
- Monthly billing in EUR. 30 days notice to cancel.
- All call audio is processed and stored in EU data centres. Tenno operates under GDPR and the Irish Data Protection Act 2018, using legitimate interest as the lawful basis for call processing. Callers are briefly notified at the start of each call. Recordings are retained for 90 days and then permanently deleted. Callers may request deletion of their recording at any time by contacting Tenno.
- No long-term contracts.

## FAQ
### Why a new number — not just plug into my existing line?
Tenno is a dedicated phone line, not a forwarding rule. Owning the line lets us answer every call instantly, scale up automatically when you're busy, and guarantee every interaction is logged, transcribed, and summarised. You don't have to give up your existing number — most customers run Tenno alongside it as their bookings or enquiries line, putting it on their website and Google Business listing while keeping their old number for known customers.

### What kind of number will I get?
A real Irish business number — fully owned by your business and assigned only to you. We confirm the specifics of the line on the kickoff call. The goal is a number that reads as a credible Irish business contact on your website, signage, and Google Business listing.

### What happens to my existing business number?
You keep it. Three common setups: (a) run Tenno alongside as your bookings line — it goes on your website and Google listing while your existing number stays for regulars and suppliers; (b) forward your existing number to Tenno after hours or during busy periods only; (c) migrate fully to Tenno over time. Your call — we'll talk you through it on setup.

### Can it transfer urgent calls to my mobile?
Yes — on the Pro tier and above. The AI handles the call, qualifies who's ringing and why, and asks the caller if they want to be put through. If you pick up, you get a live handoff with a brief context summary. If you can't, the AI takes the message and texts you.

### Does it actually sound like a person?
Most callers don't realise within the first 30 seconds. The voice is conversational, handles interruptions, and adjusts tone naturally. If a caller asks directly whether they're talking to an AI, we instruct it to say yes — we don't deceive anyone.

### What if it can't answer something?
It takes a clean message, flags the call as needing follow-up, and texts you immediately so you can ring the customer back yourself. Nothing gets dropped silently.

### How long does setup take?
We're typically live within 48 hours of the kickoff call. We provision your number, write the script with you, test it together, and you start using the number whenever you're ready.

### Are setup and integrations extra?
Launch setup is a fixed €300 once-off. It includes your Tenno number, call script, testing, and one calendar, booking, or CRM integration such as Fresha, HubSpot, Pipedrive, Google Calendar, or Outlook. Multi-location rollouts or bespoke workflows are handled on the Custom plan, so the standard plans stay simple.

### Where is the data stored?
All call audio is processed and stored in EU data centres. We operate under GDPR and the Irish Data Protection Act 2018, using legitimate interest as the lawful basis for call processing. Callers are briefly notified at the start of each call. Recordings are retained for 90 days and then permanently deleted. Callers may request deletion of their recording at any time by contacting us.

### Is there a contract?
No. Monthly billing, 30 days notice to cancel. First month is money-back if Tenno doesn't book at least 5 appointments for you. If you cancel, you give up the Tenno number — so most customers either commit to it as their primary line or treat it as a parallel bookings line they can put on their website without disrupting their main number.

## Canonical pages
- Home: https://tenno.ie/
- Pricing: https://tenno.ie/pricing
- Services: https://tenno.ie/services
- FAQ: https://tenno.ie/faq
- Contact: https://tenno.ie/contact
- Machine fact sheet (HTML): https://tenno.ie/for-ai
- Privacy: https://tenno.ie/privacy
- Terms: https://tenno.ie/terms